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COVID-19 Resources
Updated 8/11/20 2:04 PM


If you are having symptoms of COVID-19 (see below) or think you have been exposed to the virus, please call your primary care physician, Columbus Public Health at 614-645-1519, or the Ohio Department of Health at 1-833-427-5634.

Click the below image to be directed to the Ohio Department of Health website for COVID-19


Masks required in public places – Beginning Friday, July 3rd, facial coverings/masks are required in public. Residents will be required to wear masks in Columbus when in retail establishments, in restaurants (when not eating), on public transit, nail salons and similar businesses. Governor DeWine announces face masks required statewide effective at 6PM on July 23rd. Masks must be worn at all times when at an indoor location that’s not a residence, outdoors (when unable to keep 6 feet social distance from those not in your household), and while waiting for/riding/driving/operating public transportation services (bus, taxi, private rideshare).

Columbus City Schools announced that all grades PreK-12 will have entirely virtual classes for at least the first quarter of the school year.

Columbus City Council passes ordinance to close restaurants, bars and nightclubs at 10PM.

Franklinton Area Commission – Hosting commission meetings on Facebook Live. The full commission meets the second Tuesday of the month. Check Facebook page for agendas and schedule. No meetings in August.

Greater Hilltop Area Commission – Hosting commission meetings on Facebook Live. The full commission meets the first Tuesday of the month. Check Facebook page for agendas and schedule.

Franklinton Newsletter – August Issue

City of Columbus COVID-19 Resource Page

Text COVID19FC to 888-777 for COVID-19 Updates from Franklin County Emergency Services.

Columbus Public Health Resource List

Free Masks from Columbus Recreation & Parks during Produce Drops on the Westside

Dodge Community Center (667 Sullivant Ave, 43215) from 3:30-5PM on Aug. 13, Aug. 27, Sept. 10 and Sept. 24

Glenwood Community Center (1888 Fairmont Ave, 43223) from 3:30-5PM on Aug. 6 and Aug. 20

Holton Community Center (303 N. Eureka Ave, 43204) from 3:30-5PM on Aug. 6, Aug. 20, Sept. 3 and Sept. 17

COVID-19 Testing Sites

Find a COVID-19 Testing Site – Search by zip code feature for testing locations. Westside Location: Walmart Mobile Testing (866-448-7719; 5200 West Pointe Plaza, Columbus OH 43228) is open Monday, Wednesday, and Friday from 7-9AM with the requirement of an appointment and screening.

Lower Lights Christian Health Center is offering testing beginning Friday, June 5th for who are symptomatic, or whom believe they have been exposed to someone with COVID-19, or those who live in congregate housing (such as a shelter). Testing will take place at 777 W. State Street (outside of entrance), Columbus, OH 43222 on Fridays from 9AM-5PM.

PrimaryOne Health at the Health and Wellness Center – Offering testing on Monday, Wednesday, Friday from 9AM-1PM at 2300 West Broad St, Columbus OH 43204. No physician referral required, testing by appointment only, drive-through testing. Call 614-859-1895 for more information.

Drive-thru Testing at Walgreens – Testing is available 9AM-5PM Monday through Sunday for individuals that are 18 and older who meet testing criteria by the CDC/ The test is a self-collection test using a nasal swab while inside your vehicle. The test is no cost even without insurance. Westside location: 1280 Demorest Rd Columbus, OH 43204.

Columbus Public Health COVID-19 Community Testing Sites – Find a coronavirus testing site near you. Columbus Public Health (240 Parsons Ave. Columbus, OH 43215) is offering testing on Monday-Friday from 9AM-4PM for those with symptoms. No physician referral required, testing by appointment only, drive-through testing. Please call 614-645-1519 for questions.

Housing/Utility Assistance 

Accessing Shelter – If you are in-need of housing, please call the Homeless Hotline at 614-274-7000

Franklin County Municipal Court – Eviction Hearings in Courtroom 11B and Traffic Arraignments in Courtrooms 1A/1B will be heard at the Columbus Convention Center (Main Concourse Entry, B Meeting Rooms, 400 N. High St., Columbus, 43215) from June 1st until August 31st. Traffic cases can call: 614-645-8186; Eviction cases can call: 614-645-7235. 

IMPACT Community Action Emergency Assistance Fund – Applications are being accepted for emergency rental assistance. All Emergency Assistance Programs/Services serve Franklin County households that are at or below 125% of the Federal Poverty Guidelines and most households must have a qualifying emergency to receive assistance.

Franklin County Jobs & Family Services – Franklin County’s Prevention, Retention, and Contingency (PRC) Plus Rental Assistance program provides one-time rental assistance payments for eligible families struggling to meet rent or facing eviction as a result of the COVID-19 pandemic. Through PRC Plus, eligible families will receive up to $1,500 in one-time rental assistance per household. Families must reside in Franklin County, have at least one minor child and/or a pregnant person in the household, and have a gross household income between 166% and 300 percent of the federal poverty level in order to qualify for PRC Plus Rental Assistance.

Gladden Community House – Please call 614-227-1600 for utility guidance/counseling available for all Franklinton residents (43222, 43223, 43215 West of the Scioto river). We have limited financial assistance to help to stop a disconnect/past due electric, gas, or water bill. Please call or stop in for additional guidance.

Legal Aid Society of Columbus – Mortgage Assistance during COVID-19 (FHA, Fannie Mae, Freddie Mac)

Pandemic Payment Relief Program – The City of Columbus Division of Power understands that the COVID-19 Pandemic has impacted our lives, homes and businesses in many ways. To assist our electric customers, the Division of Power has set aside nearly $300,000 in funding for our Pandemic Payment Relief program. This program offers a credit up to $500 to customers of the Division of Power who are having difficulty paying their electric bills or are at the point of disconnection. For more information on program eligibility, you can apply online or call customer service at 614-645-8276.

AEP – Temporarily  suspending disconnection for non-payment. Call Customer Solutions Center at 800-672-2231 for payment assistance.

Columbia Gas – Temporarily  suspending shut-offs for non-payment. Disconnections and late fees are suspended until July 29.

Free Internet through Spectrum/Charter – Offering free access for 60 days to K-12 & College students – Call 1-844-488-8395

Free Internet through Comcast/Xfinity – Offering two free months of internet

City of Columbus Department of Public Utilities – Temporarily suspending disconnection for non-payment of water and sewer bill

Affordable Computers & Wireless Internet – Columbus Metropolitan Library and Columbus Metropolitan Library Foundation have partnered with PCs for People to provide computers and laptops that are no longer used in locations and normally recycled to eligible families and students.

Mental Health Resources

If you just need someone to talk to text “4HOPE” to 741741 and a mental health expert will reach out.

COVID CareLine – A new confidential emotional support call service available to all Ohioans: 1-800-720-9616. Trained, licensed staff from the Ohio Department of Mental Health & Addiction Services will answer calls and offer emotional support and assistance from 8AM-8PM, 7 days a week.  After 8PM, the CareLine will forward to the National Suicide Prevention Helpline (1-800-273-8255), allowing those calling to have access to someone at all times.

Netcare – 24-hour mental health and substance abuse crisis and assessment services for Franklin County. Call 614-276-CARE (614- 276-2273) or Toll Free at 1-888-276-CARE (1-888- 276-2273).

Neighborhood Social WorkAccepting referrals and anyone in the community can call our 24 hour social work voicemail helpline at 614-645-6807 for information on community resources and any related questions. Voicemail is checked several times a day by one of the assigned social workers in our program.

Financial Assistance 

Unemployment Benefits – File through Ohio Department of Job & Family Services

Virtual Social Services Fair – Join the virtual social services fair hosted by Columbus Metropolitan Library and Ohio Means Jobs on Thursday, July 30th and Friday, July 31st. Register HERE.

Economic Impact Payments/Stimulus Payments – One-time payment of $1,200/single or $2,400 married (with $500 for each qualifying child) for those who made less than $75K/single and $150K/married in 2018 and/or 2019 tax season. For questions about the economic impact payments, call the IRS help hotline at 1-800-919-9835.

Columbus-Franklin County COVID-19 Small Business Response and Recovery Fund – Offering support for small businesses impacted by the COVID-19 pandemic. The program offers loans, grants and technical assistance to help businesses open safely & get technical help along the way.

Columbus Foundation – Funding for non-profits during the emergency response fund

Ohio Means Jobs – Postings for jobs available during COVID-19

IRS Tax Deadline – Extended until July 15th. For assistance with filing, contact Tax Time at United Way:

Apply for Ohio Benefits – File for food, healthcare, childcare benefits

Legal Assistance

COVID-19 Specific Legal Aid Society of Columbus Resources – Including unemployment, assistance for small businesses

Ohio Domestic Violence Network – COVID-19 specific resources for victims of domestic violence. Hotline to call: 1-800-934-9840.

Domestic Violence/Stalking Unit of Columbus City Attorney – You can now text 614-653-8075 to report a case. Provide your name, when it’s safe to communicate, and an email or phone number.

Franklin County Municipal Courts – All non-prisoner cases are being scheduled or continued until June 1st or after (including Eviction hearings). Eviction hearings will resume on June 1st and will take place at the Greater Columbus Convention Center (400 N. High St., Columbus 43215) – masks and temperature checks required upon entry.

Legal Aid Society of Columbus – All in-person Brief Advice Clinics through June 1st are cancelled. All clients are encouraged to call our office to register for a “virtual clinic.”

Resources for Babies/Toddlers

Little Bottoms Free Store – Drive-thru style until supplies last, every Thursday from 6:30-8:00PM at 89 West Park, Columbus OH 43222. Diapers, wipes, and clothes for pregnant moms/newborns thru age 3 (up to the 4th birthday). Please bring birth certificate or ultrasound for all children under 4.

Moms2B – Enrolling new moms at 614-292-1605 and offering video educational classes.

Nationwide Children’s Hospital – Do NOT place a mask on a child under 2, other tips for keeping baby safe during COVID-19 linked.

YMCA Community Health Team – Call 614-276-8224 x 5036 to get connected to resource for you and baby, like a pack n play. You can also email or text 614-203-2804.

Cribs for Kids – Email or submit a request online to get a pack n play from Columbus Public Health

Celebrate One – Community Health Workers are still connecting with pregnant and/or parenting families. The linked map will help you search for a Community Health Worker by zipcode. You can contact Jackie at 614-724-1658 and

Resources for Teens 

YMCA Teen Drop-in Center opens on Monday, July 27th at the Magnolia Masonic Lodge #20 F.&A.M. (Next to the Hilltop YMCA at 2933 Valleyview Dr  Columbus OH 43204). You must register to join. To register, call Latoyia Mosley at 614-389-4565  x5011, or email The center is open from Monday to Friday from 12-4PM (Monday is virtual).

MY Project USA is offering help with academic and/ or college prep support. Email for more.

Back-to-School Resources 

For Columbus Students – Register for a Learning Extension Center (LEC) that provides a safe environment for students to have access to internet and learning devices to assist them in remote learning, as well as meals and trained tutors. Serving grades K-12 and space is limited. The Columbus Dream Center’s LECs are open every Monday, Wednesday and Friday. Tuesdays and Thursdays will be used as deep cleaning days. The hours for elementary students are 1:00-4:00PM, and the hours for middle and high school students will be 5:00-8:00PM. Registration coming soon – sign up to be notified HERE. Westside locations: Post Oak Station Apartments (1383 Vida Way, 43228), Hillcrest Baptist Church (2480 W Broad 43204), and Southpark Apartments (841 Greenfield Dr 43223).

Homework help through Columbus Metropolitan Library – Resources for Homework Help and information on tutors.

Columbus Metropolitan Library Updates

Limited Services – Starting Monday, August 10th, most of locations will be open for Limited Services (exceptions of Gahanna, Hilliard and Whetstone branches opening later in August). Limited services includes using a computer (50-minute limit), print/copy/scan/fax, pick up and return items, get grab & go books. Curbside Pickup remains available at all of our open locations for customers who prefer to use it to pick up their items. The South High Branch remains closed for construction. Curbside pickup will be available Monday-Thursday from 11AM-7PM.; Friday & Saturday from 11AM-6PM.

Job Help Services at Franklinton & Hilltop Branches – Starting, Monday, August 17th, Job Help services will be offered at our Franklinton and Hilltop branches. Get personalized job search help, technology skills training and information about how to connect with local resources and the state unemployment office. Hopefully this service will be expanded to additional locations in the coming weeks.

Hilltop Branch Temporary Location – The temporary location will open July 8th as the branch on Hague is renovated. The new branch will be at 3658 Soldano Blvd, in Consumer Square West just down from Kroger.  Starting Tuesday, July 28th, hours will be 10AM-7PM from Monday to Thursday, and 10AM-6PM on Friday and Saturday. Curbside pickup will include the following services: pick up of reserves, retrieval of things from library shelves (so customers can request things verbally and staff will bring items out to their cars or deliver to them if they are on foot), document services (mobile printing, faxing, copying, and scanning).

Online Resources – Digital library access and other tools. Reserve an expert to get assistance with resume/job help, research, business, and more.

Changes to Franklin County & City of Columbus Services 

Changes to 311 Services – Submit requests via email, through the website, app, or by voicemail at 614-645-3111 or 311. Code enforcement officers will be back in the office to respond to the backlog of requests starting on June 1st. Live calls to 311 are back! Call 311 and speak to a customer service representative Monday to Friday from 8AM to 5PM. Requests for service can also be submitted online at, or use the My Columbus mobile app, and by e-mail to

COTA – Rides are FREE. Enter the bus from the back, don’t sit next to other people, use the hand-sanitizer provided on the bus. Beginning April 15th, riders are required to wear secure masks covering their faces on all transit vehicles. Masks can be medical, homemade, scarves or bandanas. They must be secure and must cover the nose and mouth.

Franklin County Children Services – Visitation has been suspended. FCCS COVID-19 Resources.

Columbus Recreation & Parks – A number of summer programs, camps and classes will be offered beginning June 15th with adjusted group sizes and formats. The department has developed strict safety protocols to protect the health of residents and staff. Families who already have registered for programming will be contacted with additional information. If any registered family doesn’t feel comfortable participating in programming, they can withdraw and receive a full refund.

Franklin County Treasurer & Auditor – Property taxes are no longer due June 22nd, the new deadline to pay property taxes is August 5th.  The deadline to apply for the Property Tax Assistance Program (PTAP) has been extended to August 5th.  Dog licensing is also extended to June 30th.

Central Ohio YMCA – Select locations are opening for fitness on June 8th and then June 29th. Hilltop YMCA will be welcoming back members beginning on Monday, August 3rd for fitness related services (Monday – Thursday from 7AM-12PM/4-7PM, Friday from 7AM-12PM, Saturday from 8AM-12PM, and closed Sunday). Three sites will be open for childcare, including Hilltop Educare (serving children 6 weeks to school age) on June 8th.

Narcan Request Form – If you or someone you know in Franklin County needs Narcan, complete the request form linked and it will be mailed to you.

Westside Meals, Pantries, & Produce Distribution Schedule 8/10-8/15

Monday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 9AM-12PM woodsbags // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag //  Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry // Lower Lights Church* (1066 Bellows Ave) @ 5-7PM pantry (Call 614-228-1262 to make an appt)

Tuesday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 9AM-12PM woodsbags // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry // Crossroads UMC Food Pantry (Corner of Hague/Briggs) @ 4:30PM drive-thru pantry (43204 & 43223 only, wear a mask) // Hoge Memorial Presbyterian Church (2930 W Broad St) @ 12-1PM curbside pantry // Feed My Sheep (2364 W Broad St) @ 7PM 

Wednesday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 9AM-12PM woodsbags // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag  // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM produce & 11AM-12PM to-go bag // Crossroads UMC Food Pantry (Corner of Hague/Briggs) @ 11:30AM drive-thru pantry (43204 & 43223 only, wear a mask) // Hoge Memorial Presbyterian Church (2930 W Broad St) @ 12-1:30PM curbside pantry // Hilltop Community Worship Center (2622 Sullivant Ave) @ 6-8PM meal // St. John’s Episcopal Church (1003 W Town St) @ 6PM to-go bag // Highland Youth Garden (67 S Highland Ave) @ 5-7PM pay-what-you-can produce 

Thursday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 9AM-12PM woodsbags // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag  // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry // Lower Lights Church* (1066 Bellows Ave) @ 9AM-12PM pantry (Call 614-228-1262 to make an appt) // Dodge Rec Center (667 Sullivant Ave) @ 3:30-5PM produce distribution (Bring ID; first come, first serve)

Friday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 9AM-12PM woodsbags // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry & 11AM-12PM to-go bag // Crossroad World Outreach Ministries (165 S Cypress Ave) @ 5PM free food

Saturday: Westside Freestore Ministries (61 S Powell Ave) @ 11AM-12PM to-go bag // Hilltop Community Worship Center (2622 Sullivant Ave) @ 1:30-3:30PM meal  // Highland Youth Garden (67 S Highland Ave) @ 10AM-12PM pay-what-you-can produce // MY Family Pantry by MY Project USA (3036 Sullivant Ave.) @ 10AM-12PM drive-thru pantry  // Columbus Food Not Bombs West @ 12:15-1:30PM produce distribution (SW corner of Sullivant Ave/S Burgess Ave)  // Crossroad World Outreach Ministries (165 S Cypress Ave) @ 2:30PM free food

Westside Other Food Options/Requirements

Holy Family Soup Kitchen – Due to unexpected maintenance issues (unrelated to COVID-19), Grubb St. operations will end on Friday, May 29th. Effective Monday, June 1st, basic to-go meals will be offered from 10:30AM-Noon and woodsbags (which include a sandwich, bottled water, and snacks) are distributed from 9AM-Noon behind the Parish Center (Behind 588 W. Gay St). All volunteer and donation operations will also cease until further notice.

Crossroads UMC Food Pantry – Corner of Hague/Briggs has reopened for Tuesdays at 4:30PM and Wednesdays at 11:30AM as a drive-thru operation. Limit to 30 households each time and serving 43204 and 43223. Please wear a mask.

Go, Lunch! – Receive fresh, FREE produce thanks to a partnership with Columbus Recreation and Parks and Mid-Ohio Foodbank. Schedule posted weekly. Mobile Produce Markets are set up as a drive-thru and staffed by volunteers wearing masks and gloves who load the produce directly into the trunk or car. Financial requirements are listed in the linked text. TEXT “FOOD” to 877-877 to find a nearby site offering free and nutritious meals for children. Westside sites: West HS (179 S Powell Ave), Wedgewood MS (3800 Briggs Rd), and Glenwood Rec Center (303 N Eureka Ave). 

Dodge Rec Center – Free drive-thru produce distribution on the second and fourth Thursdays of the month from 3:30-5:00PM at Dodge Recreation Center (667 Sullivant Ave, Columbus, OH 43215).  Please bring your ID. First come, first serve.

Holton & Glenwood Rec Centers – Free drive-thru produce distribution on the first and third Thursdays of the month from 3:30-5:00PM at Holton Rec Center (1888 Fairmont Ave) and Glenwood Rec Center (303 N Eureka Ave).  Please bring your ID. First come, first serve.

Columbus Food Not Bombs – West Columbus/Sullivant Ave Area produce distribution (SW corner of Sullivant Ave/S Burgess Ave) on Saturdays from 12:15-1:30PM (until September 26th). Produce distribution is next to Westside Toys LLC (do NOT park in their lot).

Bridge Gate Community Schools has a food distribution on August 4th at the Bridge Gate High School located at 4060 Sullivant Ave. at 3PM until food is gone. This distribution takes place on the first and third Tuesdays of the month.

Hoge Memorial Presbyterian Church – Curbside Pantry open on Tuesdays from 12-1PM and Wednesdays from 12-1:30 at 2930 W. Broad Street  Columbus OH 43204. Call 614-276-5433.

St. Aloysius Church – Drive-thru produce distribution on the 4th Thursday of the month at 2165 W Broad St from 3-6PM

MY Family Pantry by MY Project USA – Drive-thru pantry on Saturdays from 10AM-12PM at 3036 Sullivant Ave. 43204

Compel Christian Center – Produce Market at Hilltonia MS Parking Lot (2345 W Mound St) on the Second Saturday of the month at 10AM. Bring your ID or copy of your utility bill showing your name and address.

Gladden Community House –  Zip code requirements 43222, 43223, and 43215 (West of the river), Food distribution being a 3-day emergency food supply handed out in the entrance of our food pantry, senior deliveries will continue as scheduled

Hilltop YMCA Produce Distribution – Every third Wednesday in the parking lot from 4-6PM. The next one is Wednesday, August 19th. This will be a drive through operation. Please bring a valid photo ID.

Lower Lights Community Church of the Nazarene Pantry – Call 614-228-1262 to make an appointment to pick-up a box of food on Monday evenings (5-7PM) or Thursday mornings (9AM-12PM)

Jordan’s Crossing Resource Center – Free hot lunches Monday through Friday starting at 11:30AM, to-go lunches offered weekdays from 10AM-4PM. Call 614-507-3246 for specific questions about Jordan’s Crossing.

Westside Free Store Ministries – To-go meals offered Saturdays 11AM-12PM. Summer hours: Mondays 9:30-11:45AM; Thursdays 3-5:15PM and Saturdays 11AM-1:15PM.

Franklinton Farms Online Order – Pick-up in Franklinton or Worthington on Saturdays from 10AM-12PM, order by Thursdays at midnight

Highland Youth Garden – Pay-what-you-can produce fresh food bags at Highland Youth Garden (67 S Highland Ave) on Wednesday evenings from 5-7PM and Saturday mornings from 10AM-12PM. No registration or call-ahead necessary, just show up! We’ll update what produce we have available each week on Facebook and Instagram.

Senior Specific Options 

Dollar General – Dedicating the first hour of each shopping day to senior shoppers

Aldi – Stores will open at 8:30 a.m on Tuesdays & Thursday for only vulnerable shoppers (senior citizens, expectant mothers and those with underlying health concerns).

Franklin County Senior Options – To request home delivered meals, and other available services, please call Senior Options at 614-525-6200, Monday-Friday from 9AM-4:30PM. Now through September 1st, there will be no income verification required.

Memorial Baptist Church – If you are over 60, live in the 43204 zip code, and need food assistance during this time please call the church to set up meal delivery through Franklin County. Call 614-274-7551 on Monday, Wednesday, and Thursday from 9AM-2PM for more details.

Friendly Phone Line at 614-993-3614 is available to older adults in greater Columbus who are looking for friendly conversation and social connection

Gladden House: Helping People Manage COVID-19 Related Hardships

Donate Now

You can include in the notes section the name of the program you would like your support to go towards, or you can simply support the overall mission of Gladden and leave that section blank. The two prioritized programs in response to the COVID-19 are housing/utility assistance, or food pantry.


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